Verizon is gonna love me. I did my first call to the help desk for my new phone. An hour and a half later we figured out the problem and configured my email. I also made a new friend. :D

How well do you trust the help desk people? I gave this guy usernames and passwords to three email addresses without even blinking. While we were trying to configure my phone for email I realized the one I was giving him had all the adult photos and videos my friends send to me. After some quick thinking I made a new account just for my phone. How lame is that? For the most part I am usually near a computer at some point during the day. I can't imagine needing another email JUST for road trips. Then again, I can't really explain why I NEEDED to get this phone. *sigh* I need to just stop shopping.

Jake and I were kicking back after dinner when the DSL went down. I did the routine power down and IP release/renew, but it didn't work. Then I did the next step: panicked. This is what happens when you are so used to using the computer for everything. After digging up the Yellow Pages I called the Verizon help line. The biggest problem with Verizon support is that they employ really nice people to read off scripts. G-d forbid you actually have a problem with your computer. Then you get the "Uhhh... hold please" five or six times while someone else tells them to ask you questions from the 'higher level' script. Finally the guy orders a support ticket and tells me someone will be in touch with me within the next week. WTF!?! I got off the phone with them and called Pos. He had the DSL up within 10 minutes. The culprit? Verizon wouldn't release the IP so that my router could select one. I got BACK on the phone with Verizon to cancel. Ten minutes later I am talking to another nice guy who keeps saying the ticket was submitted for the wrong area and he needs to re-submit it. Finally I blurted out "But I want to cancel it!" He stopped for a second, then listened. I thought it was over with when he said, "Okay. Now I have to contact my manager to cancel the ticket. I don't have permissions to do that." *sigh* Next time I'm just calling Pos...