*slams head on desk* Honest to G-d, the HELP Desk where I work is nothing short of an exercise in futility. I try to sign onto a program only to get an ACCESS REVOKED message slapped into my face. After two tries I email the Support people. Ten minutes later I get antsy and try it again. That's when I notice a phone number on the side. Oh rapture... I can call. Yeah, that was short lived. The woman that answers is nothing short of bored and not interested in helping me. I explain the situation and she says:

Twit: Okay, open Outlook.
Me: Okay... It's open.
Twit: Ummm. Click on the button that you use if you want to start a new email.
Me: O...okay.
Twit: Now start a new email.
Me: *shoves fist into mouth to keep from screaming* Done.
Twit: Okay, now type out (gives email address)
Me: Wait. This is the email address I said that I sent it to originally.
Twit: Oh. Then you did the correct thing. Now you wait.
Me: Alrighty then. *grumbles*

Why have a number to a help desk that offers NO help? I hung up and asked my friend if I really sounded THAT stupid that I didn't know how to actually start a new email. She laughed. I'm just going to assume that's because it's not true. :p

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