I should have canceled the damn service. Verizon has put me through all sorts of hell over the past three weeks. All I want is for my DSL to work. Is that so fucking hard? Apparently the answer is 'yes'. The DSL has been down since last weekend. You know that shiny new modem we got? Yeah, didn't need it. The problem ISN'T the modem. So it's not a slight issue, not a major outage, not a modem... Now it's the line. They also said they couldn't be out here before January 2nd at the earliest. Enter bitch-mode. I started stomping my feet and asking for supervisors. Each one said they'd call me back. When the time passed with no call I called THEM. On the 31st I had had enough. The last supervisor who ONCE AGAIN didn't call back apparently wasn't a supervisor at all. He didn't put in the ticket or any notes and I was told the earliest they could be out was on the seventh. THE SEVENTH. I pitched a fit that would make a two year old seem civil and they put me through to the resolution department. Resolution = disconnection department. Oh yeah, I was fit to be tied. The guy tried his best to help. He said that he's 'sort of' the resolution department in that they try to talk you out of going to a competitor. Nice... I mentioned the corporate complaint number that I had used before and he said it would be the time to use it. After telling him it wasn't worth it I would be going elsewhere I hung up and dug out the number. I was stuck. They had dicked me around to the point where finding another provider to help would have been the same amount of time. I called the number and when the woman answered I said, "Hi. You are the last person I will be speaking to at Verizon about my issue before canceling my phone, cellphone and DSL. After listening to me go on about the bullshit and how I felt lied to and that I had no faith in the service because they couldn't figure out WHAT was wrong, gave me wrong info and then didn't escalate it she apologized (standard) and said that she wanted to put me through to the technician in her department to work with me. He would be the only one I had to talk to and would work to resolve it. I agreed and off I went. The guy tried a few things, including switching to another outlet. It seemed to work and he said that he would call me before he left to let me know about the issue. He had to send it to the supervisors over the technicians so they could push the date up. Guess who DIDN'T call. The next morning he called to apologize and I bit my tongue. He was trying to help so all I could do was wait. The section that he was waiting for a response from was closed for the holiday (of course) so we would have to wait til Friday. Since he gets in later he asked if I could call his associate at 6am so she could push the ticket being taking care of today. I agreed. Welcome to today...

This morning I called his coworker and made her listen to the whole song and dance. I swear it sounded as if they orphaned me by the end of it, but i couldn't hold anything back. She was very understanding (standard) and said she'd push to have them call. I explained how I was made to wait and would call her back if they didn't call me. So yeah... I called her back. She called them and the supervisor said he'd have someone call me on my cell to push getting it done today. There have been problems because of the storms so they have been backlogged. While I fought back commenting on the term 'storm' for rain in California I reminded her that I have been having this for three weeks. That means I've been dealing with this longer. Time trumps mother nature, damn it! The supervisor calls Jake instead of me *grumbles* and says they can't move it up and they will be putting it BACK into the corporate escalation department's hands to decide if they want to give the okay to push it. I call the tech and they agreed that me calling might help. So again I get on the phone and leave a message for this woman. It's now close to noon. She calls me back and says she authorized them to come out this afternoon by 4pm to look at the problem. Since Jake is home on vacation (what a way to spend it) he'll greet the guy and try not to kill them. Now I have to wait and see if it's a problem they can fix or I need to go elsewhere. I miss my internets...

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