So this weekend our DSL went out. After the initial freaking out I started the usual unplug/reboot/blah blah blah tier one tech support bullshit. Nothing helped. The internet light was off and didn't want to come back on. I took a deep breath, counted to twenty then called tech support. Ten minutes later I got some chick who called herself Mary with a thick Indian accent. I bit my tongue and explained everything I did... step by step. Sure enough it was a waste of time. She made me redo each step, asking if I've done this (even though I already said I did) and continued on with her script. Tier one tech support sucks balls. After making some strange statement about the modem possibly not working because of my computer I called bullshit. She got pissy and I called her on THAT too. Then she asked if I had a router. I said yes, but that the modem was connected directly to my computer. She kept insisting that I tell her what router it was, even though I wasn't using it. After telling her so we could move past it she announces there's an issue (no shit) and more tests need to be done. If the internet doesn't come on by Monday it will be escalated and a tech support person would call me. Oh joy. Oh rapture. Monday comes and I decide to call them from work. That's right, work. Fuck their 'you must be in front of your computer' bullshit. I call and some guy says all is well. There was something changed on their end that needed to be updated. Could they *be* any vaguer? Meanwhile Jake gets to go home early (bastard) and there's no internet. ARGH! We tag team call Verizon and I get someone first. The guy gets tired of me asking Jake questions via text messages and calls him directly. Internet back up in less than five minutes. Yes! Now comes the fun part... hooking up the router and seeing if it works. *sigh*

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