Part of the reason that my boss said II was hired was because of my problem solving capabilities. So now that I've been actually doing my job for a while I see quite a few areas that can be fixed. Here's where I hit the wall. So far I'm being treated as if they don't want me to fix them. You know... like I'm too aggressive. Over and over I keep hearing about how this department has always been this way. They brush off incompetency as if it's just part of the territory. Instead of recognizing the issues and fixing them they simply try to find someone else to do them. yeah, that makes people really want to excel. If the attitude is 'if you don't want to do it act stupid and they'll give it to someone else' then who could blame some lazy person for falling in line with the rest of the underachievers? Okay, I still can... but that seems to be a party of one right now. Whenever I talk about fixing issues my boss thinks that I'm doing this because I don't want to work. No... It's because the system can work more efficiently. All it takes is someone who is willing to take some heat and break some balls. Someone not willing to do their job? Write their asses out of the position and find someone that will. Someone want to get meets/exceeds on their evaluation? Tell them this is something they will be evaluated on. When you put it in terms of someone's job or someone's raise you can bet dollars to donuts they'd learn the new protocol.

Yesterday a doctor calls and asks for what the new protocol is. I tell her and she flies off of the handle. She didn't even give me a chance. It wasn't going to work. This is too many steps. I don't have support. Whine whine whine. Then she says she's taking it over my head. Fine. She asks who she should go to and I tell her my Big Boss... which also happens to be her boss. After she took this down I helped her patient. Then I get a call from her immediate boss. After going through the same routine (albeit a much nicer tone) he finally says they don't want to use the service. Okayfine... the issue isn't me, it's too many steps. They want to cut out the middle man (me). So basically he says my job is a waste of time and he'll be contacting my big boss. I shoot off an email to let him know and he calls me later on. He says that he agrees that they can go on their own... but he has no jurisdiction over the department that is no longer taking their info. That's between the two of them. I wait for a call the next day. And wait... and wait. The only thing I hear is when Mr. Nosy calls to check on me and says our boss is there. She shouts out, "Everything's fine. Disaster averted. I'll talk to you later." GAH! It's 4pm and I have yet to hear what the 'averted' ended up being. SOMETHING had to have been agreed upon to make them use me. The funny part is the same doctor had to call me today for another admission. She was snotty to me and I ignored it. I also got her a bed within record time. Eat shit, bitch.

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