My boss has been pushing for me to finish three major reports, one of which I have to totally redo and haven't the faintest idea on how I'm going to do it with all the info requested. We've been short people every day and I've already told her I haven't touched these reports. So what does she do? She dumps some bullshit class on me that we don't even have the manpower to take care of. Now I have to talk to a bunch of people who don't even qualify to be in the class but still want to ask a gazillion questions about it. Personally I want to pull an elitist attitude and thumb my nose at them as I hang up the phone... but my customer service karma is already lacking. The class is a total disaster to begin with. Nothing was in writing as far as what to ask, what to say, etc... I loathe when people tell me to 'just wing it'. Oh sure, throw me to the sharks and snicker as I go down fighting. Our office has grown so much, yet my boss still thinks she has to appease every schmuck that walks in asking for help. I just don't get it...

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