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Like I Said.....
(January 14, 2008)
Over and over and over. That's the theme song for my job duties. I repeat the same instructions, same numbers and ask the same questions. I'm actually surprised when someone answers me on the first round. I hate getting to the 'like I said...' part of the conversation. I sound snarky. To be honest, I am a tad snarky at that point. It's as if the person is testing me to see if I'll waiver from the response if they ask it enough times, even slightly altering HOW they ask it. My favorite is when I ask if they got a phone call from us. It's a standard question. A yes and no answer. Do not pass go UNTIL you answer. Every fucking time it's the same response... by 'same' I mean 'anything but what is needed'. I get the 'my doctor said I should call' or 'I got this auth in the mail'. It's as if I talk like the adults in all the Charlie Brown episodes. They hear sounds, but it's nothing to give any thought to. Meanwhile I'm having to repeat myself over and over, each time trying to figure out a way to trick them into answering the damn question. You'd think someone so worried about their health would actually listen to what was being said. But noooooo, they'd rather play 'lets see how many times I can ask the same question before they actually answer it'. Customer service... either you hate it or you're insane. Posted by Diva at January 14, 2008 01:16 PM
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I didn't get a phone call from you. Just saying. I wouldn't mind one. Hope all is well!