I cannot believe the stupid, ornery and stubborn people that call our service. A man called trying to make an appointment to see his doctor. Never mind that it was an annual visit so you'd think he'd have the number by now. His authorization lists our number (which is a 800 number) so guess which one he goes for. I ask the usual questions when speaking to a new patient and he gets annoyed. REALLY annoyed. I ask the next round of current patient questions and he rudely informs me he's just trying to make an appointment. FINE. I inform him that he simply needs to call... wait for it... HIS DOCTOR'S OFFICE and he gets snappy.

Rude ole bastard: "YOUR number is on the authorization.
Me: Unfortunately It is incorrect. You need to call your doctor's office.
Rude ole bastard: Well why can't you make my appointment?
Me: We don't make appointments.
Rude ole bastard: Your message doesn't say that.
Me: ... No, it doesn't. It DOES say what we do do.
Rude ole bastard: How will people know if you don't list it.
Me: Here's a great rule of thumb. If you hear a message and it DOESN'T say what you're trying to do...
Rude ole bastard: Yeah?
Me: Assume they DON'T do it.

TFGIFF

Comments

Post a comment