...make me sick. Friday was filled with weird calls and people who just didn't want to pay the toll call and make an appointment. The first cheap person calls on the physician line (a line just for doctors trying to get patients into the hospital and starts off by announcing that her husband 'is a doctor'. She then starts babbling about some appointment and I cut her off (at the knees). "Maam... Are you calling from a doctor's office, or are you calling as a consumer? She tries to ignore my question and I repeat myself... louder. She then says, "Oh all right then, get me to extension... " and proceeds to read off some clinic number. I kick that cow to the curb and tell her she needs to dial it herself. BAM! One down, a gazillion more to go. The next cheap person is a nasty old biddy who has been terrorizing our area for some time (unbeknownst to me). Twenty minutes of her nastiness and I was ready to kick this bitch's teeth in. I wasn't about to let her get the best of me. I rode her like the cow she was and she finally gave up... until today. She calls back FOUR times, and each time they transfer her to me (as I instructed them to on Friday). The first time she played dumb. The next time she pushed and then hung up on me. The third time she heard my voice and hung up. The FOURTH time she started screaming at me, then demanded I transfer her to patient complaints so she could lodge a complaint against me. I happily said "You got it!" and dialed their number. Before I transferred her I made sure they knew the whole story. Ironically enough they already knew her name. She held on for quite a while before hanging up, so I gave the woman her name, number and the low down of our area. Bottom line: She isn't to call us again. The next time she calls I'll happily send her to their department so they can give her the news. Stupid cow.

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