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January 31, 2008

Wait... WHAT?

*sigh* After being home sick for three days I was finally starting to feel better and all hell broke loose at an unlikely spot: My one favorite Sims site. Part of me feels guilty because I spoke up about something that bothered me (which quickly blossomed into a full blown head-scratching event). But the other part of me still stands my ground. Yeah, so details...

A while back someone posted an annoying thread about how they were shocked that no one had known about them. I kid you not. Everyone was as polite as can be as they posted about how they were talented, etc... (I'm doing this from memory so don't hold me to everything being in line) and managed to hit a nerve with me. I bit my lip and mentioned the thread to a member who had been there a while and they said they felt the same way. I held back, not wanting to cause a stir but finally ended up calling them on their post. The woman clarified things, promised to upload content to show their work and all was happy again. We'd get new content, they'd have a place to upload.. blah blah blah. Except for one thing... she never uploaded squat. Instead she decided to start a forum and invite members over. I totally understand wanting to have control of your work and it's always nice to have your own spot... but it's the WAY she did it that I just wasn't thrilled with. She posted about getting new member sign ups, and kept posting about needing more people. One another person's forum. Without contributing squat. It was quite rude in my opinion. But hey, we can't all be classy broads can we (shut up Mike)?

Yesterday I saw a new post about the other person's site. I went to the site and noticed a Goals thread. Since I didn't see any content (and you know I love the custom content) I clicked on the goals thread to see what they were planning to do. *sigh* I should have just clicked off. I should have just held it in. But on the thread one guy (another total sweetheart) said to go spam the hell out of InSim (my favorite site). I was so taken aback, especially since they know all that the owners are going through. I went back to the InSim site and saw one nice guy posting about going there and I Pmd him with a thump. I just didn't know what to say. I was really annoyed with the spamming guy, but since I don't know the personalities I went for the one I figured I could talk to (but not knowing how to say it). Unfortunately he wasn't around and the original commenter was. I PMd him and spoke my mind. It had nothing to do with them posting on the board. I would never do that. We ALL post on different boards. It was about the spamming. And the fact that no one said it wasn't cool. In return the guy jumped the gun, said he was really spying on the site to see if they'd keep their word or just steal content (yes, this is a problem) and posted some mini rant about it. I was mortified. Enter nice guy number two. The first guy I thought would be easier to talk to (even if he thinks I think he's weird... weirdo). He jumps to defend the site, not knowing what transpired and I try to stamp out a fire and end up chatting on IM for a while with him. We worked things out (between the two of us) and hopefully all will be good on InSim too. I'm half dreading going there just to see the aftermath. Hopefully the chick that the post was directed to will be respectful enough to either ignore it or give a simple explanation as to why she never posted on InSim. As long as there's some sort of closure and we can get back to having fun and downloading custom content.

I ended up tossing and turning last night, just thinking that things weren't resolved. Plus... why the hell did the nice guy think I was... I dunno. standoffish maybe? Granted, I don't curse like a sailor there, but I did think I was the same person. I dunno. Maybe I have some sort of Sybil in me (shut up Mike and Mike). Yay for more drama....

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Posted by Diva at 10:36 AM

January 28, 2008

*Tilts*

I'm feeling quite crappy today. I tried to go into work, even though I was light headed and dizzy. After a few hours the feeling got worse and I had to deal with telling my boss I needed to go home. Her first response was VERY abrupt, then followed it by an, 'I hope you feel better.' Yeah, I'll bet you do... with all those reports you've had me put aside and all... *grumbles* Right now I'm feeling icky. I asked my doctor for advice and he told me to take some Tylonal, cold meds and cuddle with a Teddy bear. I love my doc... really I do.

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Posted by Diva at 04:33 PM | Comments (0)

January 25, 2008

I'm a Snitch

A stool pigeon. A rat. A.. a... spyish person. My Boss finally noticed that one of my coworkers has been taking advantage of the VERY cushy job that she's been given. This is the same person that she was talking about promoting because of her excellent work. To be honest the girl CAN hustle and get things done. The problem is that it's only when she wants to. Last week my boss freaked out about the long holiday and started telling everyone to help her out and me to take messages. I balked. Why be backlogged with patient calls when two people could clear the fax out? She scoffed. She rolled her eyes. She... mocked me. WTF. Then she did her sarcastic 'FINE' (which I can do soooo much better) and told me to do it. I cleared that sucker out with time to spare. She looked at the work and conceded. I wasn't happy with that. I made her admit that I was right and that she was wrong. To my surprise she actually did. Since then she's been on a mission to make sure my coworker either stepped up or stepped aside. As frustrated as I am with the predicament I am pissed off that the coworker put me in this situation. She knows she's being watched. She KNOWS she can work harder. She KNOWS our boss can and does listen in on conversations. Yet she continues to call family and friends throughout the day and not do the work she's supposed to.

This morning she was given a relatively simple task. Clear out the inbox by 9am (before most offices open). At 9am none of them were cleared and I walked by to see her on the phone with her bank. I wanted to smack her upside the head. She was being offered a chance to be reclassified, get a raise and move up... and it's for the easiest job ever! Yet all she can do is fuck around because someone isn't sitting next to her and breathing down her throat. You know... if they're going to add 'babysitter' to my list of duties I want a fucking raise.

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Posted by Diva at 09:39 AM | Comments (0)

January 24, 2008

Oh Sure... Just Add More Crap

My boss has been pushing for me to finish three major reports, one of which I have to totally redo and haven't the faintest idea on how I'm going to do it with all the info requested. We've been short people every day and I've already told her I haven't touched these reports. So what does she do? She dumps some bullshit class on me that we don't even have the manpower to take care of. Now I have to talk to a bunch of people who don't even qualify to be in the class but still want to ask a gazillion questions about it. Personally I want to pull an elitist attitude and thumb my nose at them as I hang up the phone... but my customer service karma is already lacking. The class is a total disaster to begin with. Nothing was in writing as far as what to ask, what to say, etc... I loathe when people tell me to 'just wing it'. Oh sure, throw me to the sharks and snicker as I go down fighting. Our office has grown so much, yet my boss still thinks she has to appease every schmuck that walks in asking for help. I just don't get it...

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Posted by Diva at 02:11 PM | Comments (0)

January 23, 2008

*Shuts Down World*

That's how I feel right now. Shut it down... Shut it ALLLLL down. I don't want to deal with anybody. I don't want to deal with anything. Not work. Not my website. Not... anything. I hate feeling miserable. I hate the pity pot. I would LOVE to be over this mood. This month seems to be really tough for me. Not in a bitchy way either. It's just this feeling of helplessness. Failure. Oh G-d... PMS has made me Emo.

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Posted by Diva at 11:26 AM | Comments (0)

January 22, 2008

*Smacks Jake Upside the Head*

Jake is a light weight. One glass of anything alcoholic and he's on his way to being tipsy. So last night he decides to stay up and has a glass and a half of MY Asti. He comes to bed around midnight and that's when the fun begins. He starts to snore... LOUDLY. I do my usual love kick. Nothing. It gets louder. I start my 'turn over' whine. No response. I roll over and shake him, then literally hit him on the chest. Nada. I finally give up around 1am and drag my extra cover and pillow into the den to sleep on the couch. I still hear him out there, but it's semi softer. I start to drift off to sleep... and my neighbor gets home. She's loud, has clunky shoes and seems to want to use every machine she has at once. I somehow drift off and then here Jake ask why I'm on the couch. I do my bitching and he says to come to bed. I get up and see something fly by me. I decide to stick my face up close to it and realize it's a white bat. I scream and it flies at me. I scream some more... each time getting louder. Jake FINALLY comes out and takes care of it. I ask if he shooed it outside and he simply says 'it didn't make it'. Then I notice the possum hanging off of the fire alarm. I scream again and Jake grabs the extra large fish net and scoops it up then tosses it outside. I start to notice all sorts of creepy crawly things and want out of the house pronto. I turn to a glass door then say, "What the fuck. We don't have a glass door" and wake up. It's now around 4am and I'm still on the couch. *grumbles* I stumble back into the bedroom, kick Jake over and have some weird dream about some woman with some insane amount of kids coming into a store and me helping her move the trolly she used to cart them in. I am sooo going to be hurting at work today.

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Posted by Diva at 06:48 AM | Comments (3)

January 18, 2008

Hello... You Have NOT Reached Burger King

I cannot believe the stupid, ornery and stubborn people that call our service. A man called trying to make an appointment to see his doctor. Never mind that it was an annual visit so you'd think he'd have the number by now. His authorization lists our number (which is a 800 number) so guess which one he goes for. I ask the usual questions when speaking to a new patient and he gets annoyed. REALLY annoyed. I ask the next round of current patient questions and he rudely informs me he's just trying to make an appointment. FINE. I inform him that he simply needs to call... wait for it... HIS DOCTOR'S OFFICE and he gets snappy.

Rude ole bastard: "YOUR number is on the authorization.
Me: Unfortunately It is incorrect. You need to call your doctor's office.
Rude ole bastard: Well why can't you make my appointment?
Me: We don't make appointments.
Rude ole bastard: Your message doesn't say that.
Me: ... No, it doesn't. It DOES say what we do do.
Rude ole bastard: How will people know if you don't list it.
Me: Here's a great rule of thumb. If you hear a message and it DOESN'T say what you're trying to do...
Rude ole bastard: Yeah?
Me: Assume they DON'T do it.

TFGIFF


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Posted by Diva at 07:02 AM | Comments (0)

January 17, 2008

It's Allllll About the Numbers

Work drama can be humorous. I find the petty stuff the funniest. Every day I run a dozen reports to put together a daily report of how we did the day before. It shows how many calls we answered, how many referrals we did, etc... It's supposed to be there as a sort of personal gage. Some of the coworkers use it as a weapon. It doesn't matter that each person also has other tasks which impact on calls, etc... Instead of using it to help themselves they use it to point out the problems of other people. Sibling rivalry exists everywhere. I have one coworker who watches our phone call display with a vengeance and calls me the minute she thinks she's getting the wrong amount of calls. Annoying? Yes. But at least she's keeping track. The pettiness REALLY gets stupid when they start pointing out minute details (I was on hold less time then them) without acknowledging the obvious (they were ALSO off the phones more). I *could* get snarky and point the ironies out... but I'm just not that interested in running twenty more reports to prove that this person does as much work as everyone else based on all their job duties. Instead I smile, give a surprised look and then go back to my job and thank goodness I don't have to work closer.

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Posted by Diva at 10:38 AM | Comments (0)

January 16, 2008

Can We Get Rid of Her Yet?

Honest to G-d, this lazy coworker is going to be the death of me.... or her. On Friday I reminded her that a fellow coworker's birthday was this weekend and it was her turn to buy the cake. The rule is the last person to have a birthday gets to buy the next person a cake. Simple, right? Fair, right? yeah... so anyway, this lazy cow forgets to get the cake on Monday. I ask her and she starts some song and dance about having things going on, etc... and I slapped her back with a "It's ONCE a year. They did it for you." Tuesday 4pm rolls around and TT points over her shoulder that the cake is here. What she DOESN'T tell me is she 'forgot' again and another coworker got it for her. I ask if she's going to get everyone together and she starts some bullshit about how I can do it because she's busy entering stuff. I started to, then went back to my desk. It's not my problem. 4:15pm rolls around and she asks me as I walk by. I asked if she wanted to do it the next day. She agrees then I add, "Fine. You call up AR and tell her you have the cake but we're doing it tomorrow so she knows she wasn't forgotten." She looked at me like I said, "Fine. You slice the baby up and eat it's intestines while we point and laugh at you." She even had the nerve to say "I didn't even want to be involved in this." I said, "fine, you tell The Boss you don't want to". Two minutes later I was told we were doing the cake. Mind you, that lazy cow didn't even flinch. No well wishes, no nothing.

Part of me wants to call her on it and say that she can just not be involved in any of it. But that's bullshit. We don't do much together and this is one thing we all do to share a private moment of our lives. While most places get to go out and have lunches we are stuck answering phones all day. If she can't be arsed to be a team player then she shouldn't be here. Stupid cow.

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Posted by Diva at 01:21 PM | Comments (2)

January 15, 2008

Ode to My Coffee

You wake me up so I can see (the road)
You soothe my personality so I can handle nasty calls (without ripping their heads off)
Your caffeine of life surges through me and I am alive
Bless you... Amen

Yeppers, I don't think I'd have a job without coffee. Between needing that extra kick to jump start my energy and make me less 'bitey', coffee is the way to go for me. I can't imagine going through the day without caffeine. maybe if I was able to wake up at ten and leisurely stroll into work at 11ish I could do it. Maybe. Jake seems to be able to do the shotgun method of hopping out of bed and going to the store at 5am. Freak...

PS: Shut up Unfy

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Posted by Diva at 08:45 AM | Comments (3)

January 14, 2008

Like I Said.....

Over and over and over. That's the theme song for my job duties. I repeat the same instructions, same numbers and ask the same questions. I'm actually surprised when someone answers me on the first round. I hate getting to the 'like I said...' part of the conversation. I sound snarky. To be honest, I am a tad snarky at that point. It's as if the person is testing me to see if I'll waiver from the response if they ask it enough times, even slightly altering HOW they ask it. My favorite is when I ask if they got a phone call from us. It's a standard question. A yes and no answer. Do not pass go UNTIL you answer. Every fucking time it's the same response... by 'same' I mean 'anything but what is needed'. I get the 'my doctor said I should call' or 'I got this auth in the mail'. It's as if I talk like the adults in all the Charlie Brown episodes. They hear sounds, but it's nothing to give any thought to. Meanwhile I'm having to repeat myself over and over, each time trying to figure out a way to trick them into answering the damn question. You'd think someone so worried about their health would actually listen to what was being said. But noooooo, they'd rather play 'lets see how many times I can ask the same question before they actually answer it'. Customer service... either you hate it or you're insane.

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Posted by Diva at 01:16 PM | Comments (2)

January 11, 2008

The End of a Week

Some weeks are bad and some are really bad. Then there's this week. If I had to rate it on a scale of pain (one being an ache and ten being amputation and disembowelment by psycho killer) I'd have to rate it a 6.5. Seriously... losing a limb by Michael Myers isn't that far behind what this week has done. I've had patients from hell, incarcerated patients whose cases needed to be hand carried (with no less than 15 calls a day) and coworkers who found any and every opportunity to weasel out of their responsibilities with a simple 'I didn't know'.


Last night I even had a guy in a moving truck stalking me... for about eight miles. Everywhere I went he veered into my lane to follow. At first I thought he was just not paying attention. Then just an asshole. By the time I pulled into the grocery store parking lot I realized that he was following me. I parked and called :jake: to let him know and the guy circled the huge lot... twice. There were plenty of spaces to park too. Then he seemed to disappear, but not before I called Jake again to tell him to hurry up. As we pulled out of the lot I spotted him, sitting in the van across the street, blocking traffic. He pulled out to follow but got stuck at the light. Thank goodness for slow people. Finally there was a death of a coworker's mother. I had to sit there while my boss tried to marginalize the issue. "Well, she knew it was coming". As if losing a parent to cancer VS a car accident is any less painful. Now I'm sitting here and begging for five o'clock to come so I can fly out of here and just vegetate with Cat and Mark while praying that this weekend takes forever to end.

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Posted by Diva at 11:07 AM | Comments (0)

January 10, 2008

Yeah... So I Almost Died This Morning

People are so fucking stupid. Seriously. When the sun is coming up it's time to flip down the visor. How hard is that? Every morning I make the turn on the 405 South by Hughes Parkway and it comes to a halt. Not because of traffic either... but because every moron driving can't seem to get the grasp of pulling the visor down so they can see when the sun light limits the view. We make the next curve and traffic flies once again. This morning was particularly bad and traffic came to a stop. A pretty sudden one at that. I had to hit my breaks pretty hard, but not enough to panic. That's until I heard the screeching. I looked into the rearview mirror to see some bimbo with a terrified look on her face barreling down on me in her Nissan Sentra. I quickly looked to my left and thanked G-d there wasn't anyone in the carpool lane. I swerved just in time to see her come to a complete stop... beside me. Muther fucker. I was so busy swallowing my heart I couldn't even cuss her out. I was still shaking when I got to work. So yeah... I seriously am counting my blessings today.

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Posted by Diva at 08:07 AM | Comments (3)

January 09, 2008

Into Every Life a Little Rain Must Fall

When "life" equals "job" and "rain" equals "tears" it pretty much sums up my day. It started off hectic, dealing with patients complaining about the mail being slow (as if I had anything to do with it) and problem patients who don't seem to be going away. After dealing with all that crap I call my boss to ask a simple question.. what day a patient was being scheduled for. I couldn't find the actual date anywhere in my notes and wanted to make sure of the date before I started calling around. apparently I didn't ask correctly and she went off. Not only did she start berating me for asking her but made me feel like a complete idiot and incompetent. Her tone was as if she was talking to a five year old and she felt she had to rehash the whole fucking ordeal. G-d forbid she should just tell me the answer to my question. I went into defensive mode and it was a mess. She continued her idiot-tone when she arrived at work and anything I asked was treated as if I didn't do my job. so I went off. I REALLY went off. It was a mess. Finally I went into her office and we had a looooong talk. I gave in to some points and stood my ground on others. Give and take.. it's what a relationships about, right? In the end I think I shared a tad too much (I told her about people who ask how I can deal with her) and wasn't happy about the leaking tears bit (I'm stronger than that, damn it!) and worked it out. Unfortunately I made her teary eyed about the people making comments thing, and that was not my intention. She made hints that I wasn't happy with my job and should move on and I threw back that she needed to be a tad more tactful when talking to me. I was happy with how the conversation ended, even though I would have liked to have NOT mentioned the peoples' comments. Part of me felt she needed to know how others viewed her (she tends to think everyone loves her) and part of me wanted to shut the hell up and be done with it.

My boss has gotten so much better over the years. No matter what she's still the best one I've had. People look at her as if she's the devil and I just laugh. I worked ten and a half years in the Operating Room. Those women would rip your throat out and chew on it while gossiping about how you looked as said throat was being removed. Any back talk was met with vile threats and they'd write you up just to pass the time. I'm sure there are better. I'd kill to have some of the bosses that work around us. Then again, the productivity level is pretty low compared to us and I'd probably go nuts trying to get them to do more. Work... it's what you do not what you try to get out of.

Bonus misery of the day: Creepy IT Chick just let out a horrendous fart that made people down the hall look. Dude... no class.

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Posted by Diva at 01:18 PM | Comments (0)

January 08, 2008

Cheap People

...make me sick. Friday was filled with weird calls and people who just didn't want to pay the toll call and make an appointment. The first cheap person calls on the physician line (a line just for doctors trying to get patients into the hospital and starts off by announcing that her husband 'is a doctor'. She then starts babbling about some appointment and I cut her off (at the knees). "Maam... Are you calling from a doctor's office, or are you calling as a consumer? She tries to ignore my question and I repeat myself... louder. She then says, "Oh all right then, get me to extension... " and proceeds to read off some clinic number. I kick that cow to the curb and tell her she needs to dial it herself. BAM! One down, a gazillion more to go. The next cheap person is a nasty old biddy who has been terrorizing our area for some time (unbeknownst to me). Twenty minutes of her nastiness and I was ready to kick this bitch's teeth in. I wasn't about to let her get the best of me. I rode her like the cow she was and she finally gave up... until today. She calls back FOUR times, and each time they transfer her to me (as I instructed them to on Friday). The first time she played dumb. The next time she pushed and then hung up on me. The third time she heard my voice and hung up. The FOURTH time she started screaming at me, then demanded I transfer her to patient complaints so she could lodge a complaint against me. I happily said "You got it!" and dialed their number. Before I transferred her I made sure they knew the whole story. Ironically enough they already knew her name. She held on for quite a while before hanging up, so I gave the woman her name, number and the low down of our area. Bottom line: She isn't to call us again. The next time she calls I'll happily send her to their department so they can give her the news. Stupid cow.

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Posted by Diva at 03:21 PM | Comments (0)

January 07, 2008

I'm a Murderer

I killed three of my fish. *sigh* I bought all these extra things to help the tank be better and ended up lifting the center piece and basically poisoning the remaining fish that we couldn't catch before setting everything in place. Between that and my fish doing kamakazie flips out of the bucket I had a really sucky end to an otherwise decent weekend. A weekend I REALLY needed too. Between being hammered by calls the three days I was in and the end call being a lazy assed patient who only called because she didn't want to pay the toll to make an appointment I was at my wits end by Friday evening. Luckily my boss was there for the conversation and even sent out an email to tell everyone how well I handled the call. Just remember me when the yearly review comes around... that's all I ask.

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Posted by Diva at 11:36 AM | Comments (0)

January 04, 2008

Eating Paydough

Yesterday a coworker offered a tin of cookies to us. I politely declined, saying we were trying to be good. Now I wish I had taken the damn things. She decided to offer them to all of us, begging me to try the 'yummy cookies' her uncle bought her that she couldn't eat for health reasons. I grabbed a couple while faintly hearing another coworker whisper 'don't!' and took them to my desk. I sat down, popped in one of the cookies in my mouth and then... stopped. The taste. It was... oh man. It was like old playdough. I reached for the trashcan and spit it all out, then followed that up with the other cookies I had grabbed. In the background I could hear a faint snickering with an 'I told you so'. That bitch. :p Today I heard the group whispering about what to do with the playdough cookies. They didn't want to hurt our coworkers feelings... but didn't want to spend the next eight hours spitting up nasty treats either. I walked up and showed plan C to them. I took a handful of cookies, smiled, then dropped them into the trashcan. I figure two to three days of feeding the trash should make everyone happy. I is so smart.

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Posted by Diva at 01:39 PM | Comments (0)

January 03, 2008

Canned Responses

I'm always amazed when someone who's a wonderful person gets cheated on. They've got all the traits of what every man or woman has been looking for... and yet the person who found them can't keep their legs closed long enough to appreciate the gem they've found. They love you. They want to spend the rest of their lives with you. They... just can't seem to live up to the words.

A friend of mine just told me that they are single again. A long time relationship just ended after said signifiCUNT other decided to cheat on them while they were away for five days. Five days. A lifetime of trust down the drain because they couldn't respect the person they were with. I don't believe the 'it just happened' bullshit either. You don't even go down that route without consciously thinking about it. You have to want it. I look at guys all the time and it never goes beyond that. The idea of 'I wonder what he'd be like' never even enters my mind. Why? Because I have someone. Those thoughts are left for when I get home. The minute you start thinking about someone in a sexual manner you need to stop and ask yourself why. I don't mean long enough to buy a condom either. I'm talking stop, think and if you REALLY want that person then you need to talk with your significant other first. Give them the decency of making a choice too. If you want to act like a single person then you need to be one. One: simple respect. Two: What person wants to start a relationship with a cheating bastard? I'm just saying...

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Posted by Diva at 11:15 AM | Comments (2)

January 02, 2008

Sleeping In, Staying Up Late & Dead Fish

The new year started off with a whimper. After an enjoyable weekend of sleeping in, staying up until 3 and just fucking around on my Sims game I was happy. Then on new years eve I noticed the fish tank was cloudy. The same fish tank we had JUST cleaned. I peered in and my YoYo Loaches were dead. Rather... one was dead. The other was MIA and presumed eaten. *sigh* Jake promised to get more AmQuel for the water and we went about our business. At about 3am I was ready to hit the sack (Jake had gone to bed before me) and noticed the fish were in distress. Two were at the bottom and looking like they were at death's door. I muttered 'fuck it' and started emptying out the tank. thirty to forty minutes later I filled it back and dumped the last of the AmQuel that we had in there and hoped for the best. Later that morning I peered in to see all fish swimming about and breathed a sigh of relief. In the end it was my fault for the water getting cruddy. I have this favorite fish decor that sits in the middle and blows bubbles. It's a replica of the Roman ruins and very cool. Unfortunately it has a huge area underneath that gathers air and some other crud that becomes stale and toxic. Any movement and it spills out into the tank. Me poking around the gunked up holes was enough to make my nice clean fish tank a death tank. *sigh* Now I just have to get the water back on track and search for some more YoYo loaches. Yay for 2008. :p

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Posted by Diva at 12:56 PM | Comments (0)