...the young caucasion girl. That's the first thing a woman who works at UCLA snapped at one of the nurses. It was also the start of a thirty minute tyrade that left two woman (both UBER nice) shaking and me steaming mad. The reason for her flipping out? A woman who called us excessively when she didn't get any call backs was also calling this bitch. So my coworker called to check if she got the paperwork. When she never got a callback my coworker called two more times to see if everything was okay, etc... So yeah... it's over this woman feeling like we're trying to make her DO HER JOB.

The next day when I learned of it I went directly to our boss' office and told her of the incident. It took me forty minutes to convince the woman who got the brunt of the verbal abuse to agree to make a complaint. By the way, she's not caucasion and a few years shy of forty. Luckily the employee's boss is on good terms with us and VERY customer service conscious. We rehashed the event via phone and managed to get quite a few gasps and shocked expressions before it was done. My boss was NOT pleased. I even used my 'we're not working in a pencil factory ya know... we're working with patients and need to be more considerate' lecture. Sure... it was preaching to the choir, but it felt good to add it.

I'm always amazed at how nasty people can be. Especially those who will tear anyone apart if they think the person is too nice to stand up for themself. Throughout the tirade this woman whined about being the only one as if she were at the helm of the Titanic and narrowly missing icebergs daily. I wish I could tell her that the person she screamed at is dealing with a mother dying of cancer. A grandfather dying of old age. A grandmother walking the halls with Alzheimers. Two jobs to try and support them all... and STILL manages to smile and be pleasant. I DID tell the manager that later on. Luckily she knows her and is sympathetic to the situation. What happens remains to be seen. Bottom line: The cow needs to be slapped. *sigh*

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