...meets the laziness of state employees. Yesterday my boss went to a meeting and I was left in charge of making sure the calls were being taken care of. Abandonment rate is a big deal for a phone center, which doesn't mean the employees care. Left and right people were putting themselves on Not Ready, making call outs when three people were in the cue and just not caring. By the end of the day I wanted to rip my hair out and dance on their lazy heads. You'd think they would care that each call is a person in need of medical attention. But they were too busy fucking around and not hustling when the busy time started. I'll bet they'd hustle if each call lost equaled an hour of pay. Fuckers...

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