On Friday I got a call from the Verizon Complaint Center at the Corporate office. A nice lady talked to me about my ordeal and tried to get the ball rolling. First, the Modem was STILL not sent because they were using my PO Box to send it. It was down to the wire and I finally decided to buy the fucking thing myself and she agreed to credit my account. One little detail: I had to find a store that sold the type they suggested. After calling around I found a Verizon store who agreed to sell me the modem after reminding me it usually comes with a deal. Gee... thanks. I took off early and bought the damn thing ($60) which they billed. After setting it up we were back online. Of course that's not the end of it. Now I have to send back the other Modem that should arrive this week and wait until tonight or tomorrow to see what speed I can even get with my lines. Two more days and I *hope* it will be the last I will have to talk with Verizon for a long while.

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